Refund policy

Candle Bliss Refund & Return Policy

At Candle Bliss, we take pride in the quality of our products and craftsmanship. Please review this policy carefully, as return eligibility varies based on the nature of the product.

Returns — Non-Customized Products Only

Non-customized, non-personalized products may be eligible for return within ten (10) days of delivery, subject to approval.

Eligibility Requirements

To qualify for a return:

Items must be unused, unburned, and in original condition
Items must be returned in original packaging
Proof of purchase is required
A Return Merchandise Authorization (RMA) must be obtained prior to return

To request an RMA, contact us at hello@candlebliss.com.
Returns sent without prior authorization will not be accepted.

Return Address:
Candle Bliss
1675 W. Pinnacle Peak Rd
Phoenix, AZ 85027

Return Shipping

Customers are responsible for all return shipping costs
Original shipping and handling charges are non-refundable
We strongly recommend using a trackable shipping method
Candle Bliss is not responsible for lost or damaged return shipments

Damage, Defect, or Incorrect Item Claims (72-Hour Window)

Please inspect your order immediately upon delivery.

Claims for damaged, defective, missing, or incorrect items must be submitted within seventy-two (72) hours of delivery. Claims submitted after this timeframe will not be accepted.

All claims must include:

Order number
Clear photos of the product(s)
Photos of the internal packaging
Photos of the external shipping box
Photo of the shipping label

Approved claims will be resolved at Candle Bliss’s discretion through replacement, store credit, or refund.
Customers are responsible for return shipping costs, unless otherwise required by law.

Failure to submit a claim within the 72-hour window constitutes acceptance of the order.

Non-Returnable Items (Final Sale)

The following items are final sale and may not be returned, exchanged, or refunded for any reason:

Customized, personalized, private-label, white-label, print-on-demand, or made-to-order products
Products produced using customer-provided artwork, labels, logos, or specifications
Personal care or beauty items
Sale items, gift cards, and store credits

If you are unsure whether an item is eligible for return, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.
If a return is approved, you may place a new order for the desired product after the original return has been received and processed.

European Union — Right of Withdrawal

For orders shipped to the European Union, eligible customers may exercise their statutory right of withdrawal within fourteen (14) days of delivery, without providing a reason, except where excluded by law.

This right does not apply to customized, personalized, or made-to-order products.

Returned items must be unused, unburned, in original condition, and in original packaging. Customers are responsible for return shipping costs unless otherwise required by law.

Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome.

If approved:

Refunds will be issued to the original payment method
Processing typically occurs within ten (10) business days
Financial institution processing times may vary

If more than fifteen (15) business days have passed since refund approval, please contact hello@candlebliss.com.

Questions

For questions regarding returns or refunds, please contact:
📧 hello@candlebliss.com