FREE SHIPPING ALL ORDERS $99+ IN THE CONTINENTAL US

FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Do you offer Free Shipping?

Yes! Free is available on orders $99+ exclusively available within the continental US; Hawaii, Puerto Rico, and Alaska are excluded.

What are your shipping fees?

We offer a flat rate shipping fee option as well as real time rates: At checkout, you'll have access to real-time shipping rates from our preferred carriers USPS and FedEx for accurate pricing.

How long does it take to ship my order?

Most orders ship within 2-3 business days. Bulk orders over $500 may take an extra day or two.

What is your return policy?

Completed Orders

Once you've placed an order, we get to work right away, so cancellations aren't possible. If you need help with returns or notice any discrepancies, our friendly support team is just a call or email away to guide you through the next steps.

Damaged Items

Did your order arrive damaged? No worries! Please notify us within 5 business days, and we'll swiftly send out a replacement to ensure you enjoy your purchase as intended.

Shipping Costs

  • For returns due to manufacturer defects, we've got you covered—return shipping costs are on us.
  • If a package is returned to us due to an incorrect address, a reshipment fee will apply.
  • We'll happily refund ground shipping charges on defective returns. Please note that other shipping methods are not covered.

Replacements

  • All defective products go through a careful inspection to qualify for a replacement.
  • Replacements will match the original design unless another option is advisable.
  • Products aren't eligible for replacement if damage results from normal use.

Orders

Below are some of are common questions about orders

What is the minimum order requirement?

No minimum order required! Whether you want a single item or a hundred, our Made on Demand service is here for you.

How do I design a custom label?

The custom label sizes for each candle type are located on each product page. You can use popular design platforms like Adobe Illustrator or Canva to create a custom design. You may also use our built in product designer.

How do I submit an order?

Locate the product you'd like, upload your design file and checkout. We also offer pre-designed product labels. Located HERE, just enter your company name and we'll take care of the rest!

Can I ship one order to multiple addresses?

At this time a single order must ship to one location. If you need to change the shipping address prior to the order being dispatched, please contact us hello@candlebliss.com.

Products

Below are some common questions about our products

What is the candle wax made of?

We use a Coconut Apricot wax blend that is clean-burning, biodegradable, and natural. A vegan blend of natural apricot, coconut, soy, and a minuscule amount of highly refined food-grade paraffin wax. The wax is toxin-free, paraben-free, phthalate-free, and comes from renewable sources.

What kind of fragrance oil do you use?

At Candle Bliss we proudly use Clean Scents™. Every single fragrance oil we offer is formulated without phthalates and made without ingredients found on California’s Proposition 65 list.

What are the labels made of?

We offer industry best high quality laminated labels with a satin finish. We also offer direct printing on certain vessels. Have a custom request? Contact us!

Didn’t find your answer?

Don't hesitate to contact us at hello@candlebliss.com