FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Top Merchant Questions
Welcome to CandleBliss—where premium craftsmanship meets white-glove service. Below you’ll find everything you need to know about partnering with a private-label candle company trusted by elevated brands across the country.
How do I open an account with CandleBliss?
Your journey begins with one step. Create your free CandleBliss account to unlock instant access to our premium drop shipping and wholesale services. No waiting. No approvals. Just elevated access.
Where does CandleBliss ship from?
All orders ship directly from our U.S.-based production facility in Phoenix, Arizona, where each candle is poured, labeled, and packed with meticulous attention to detail.
Are there fees for private label branding?
Never. Your custom label is included with every order. No added fees, no limits, no co-branding—just your name in lights.
What is the CandleBliss product guarantee?
Every candle is backed by our 100% Quality Guarantee. If it’s not perfect, we’ll make it right—because excellence is our baseline.
How can I order samples?
You can order as few as one candle to experience the quality, fragrance, and brand presentation firsthand. Our samples are full-production pieces—exactly what your customer will receive.
What payment methods do you accept?
We accept all major credit cards, PayPal, and for qualified accounts, Net 15 invoicing. We’re here to support your growth with flexible terms.
Drop Shipping: White-Glove Fulfillment
Our white-glove drop shipping service ensures every order is handcrafted, perfectly branded, and shipped directly to your customer—fast, flawless, and entirely under your name. It's fulfillment elevated to a luxury experience.
How do I place a drop ship order?
Easily place orders manually through the CandleBliss website—or integrate with our Shopify or Etsy apps for seamless, automated fulfillment.
Are packing slips included?
Yes, but they’re fully branded to you. No CandleBliss logos. No third-party mentions. Just your identity in every unboxing moment.
Where do you ship, and what are the rates?
We ship throughout the U.S. using flat-rate and carrier-calculated options. Priority and express upgrades are available.
How quickly are drop ship orders fulfilled?
Your orders are handcrafted and shipped within 1–3 business days. Even during peak seasons, we maintain elite turnaround.
How can I price my candles profitably?
Most CandleBliss partners achieve 50%–100% profit margins. We offer retail insights and guidance to help you confidently scale.
Can I order branded samples?
Yes—samples are ideal for influencer gifting, launch kits, or testing new designs. Every sample includes your custom branding.
Shipping & Returns
Seamless delivery. Total confidence. From fast, reliable shipping to our no-stress replacement policy, every order is handled with precision and care. Your brand’s reputation is protected at every step—and your customers’ satisfaction is guaranteed.
Do you offer free shipping?
Free shipping is available on order $99+ shipping within the continental US. For all other orders, we offer competitive flat rates and real-time carrier pricing.
What are your shipping fees?
Rates are based on destination, order size, and speed. We offer standard, priority, and express shipping to meet your brand’s delivery needs.
How long does it take to ship my order?
Drop ship orders ship within 1–3 business days. Wholesale orders typically ship within 3–5 business days. Our team works quickly—and meticulously.
What is your return policy?
Due to the nature of custom-labeled products, all sales are final. However, if something arrives damaged or incorrect, we’ll replace it—immediately and at no cost to you. We stand behind every product, every time.
Orders
Precision meets simplicity. Whether you're placing a single custom candle or a full brand collection, our streamlined ordering process is built for speed, clarity, and complete control. Your vision, executed with effortless ease.
What is the minimum order requirement?
There is no minimum for drop shipping. For wholesale, our standard minimum is 50 units—but we offer flexibility for first-time buyers and sample runs.
How do I design a custom label?
You can upload your own label design directly through our platform or you can use popular design platforms like Canva to create something beautiful and on-brand.
How do I submit an order?
Log in to your CandleBliss account and order in just a few clicks. Need help? Our concierge team is available to walk you through your first order step-by-step. Contact us at hello@candlebliss.com.
Can I ship one order to multiple addresses?
Currently singular orders are restricted to one shipping address. If you need assistance with influencer kits, subscription boxes, or gifting programs please reach out to us for our available premium options.
Product Questions
Crafted for the discerning brand. From wax to wick, every element of our candles is thoughtfully sourced and meticulously tested. Our materials reflect a commitment to quality, purity, and the sensory experience your customers will remember.
What is your candle wax made of?
We use a premium coconut apricot wax blend—100% vegan, biodegradable, and made in the USA. It offers a smooth burn and exceptional fragrance throw.
What kind of fragrance oil do you use?
We use clean-burning, phthalate-free fragrance oils crafted in the U.S. Every scent is rigorously tested for performance, safety, and indulgence.
What are the labels made of?
Our labels are printed on premium, high-adhesion waterproof material—designed to be both durable and beautiful with a luxe satin finish.